Returns
To request a return, contact support@jerever.com within 10 days after your order is delivered.
To be eligible for a return, the item must be unused, in the same condition received and in its original packaging. A receipt or proof of purchase is required. Gift cards are non-returnable.
Returns are accepted within the United States and must be sent to the U.S. return address provided by our support team. Contact us for instructions before sending an item. Do not send a return to an Amazon fulfillment center without authorization.
Damages and Issues
Inspect your order after delivery and contact us promptly if an item is defective, damaged or incorrect. Include your order number and photos so we can evaluate the issue.
Refunds
After we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may need additional processing time.
Return Shipping Costs
JEREVER covers return shipping when an item has a quality defect, arrives damaged or is incorrect. For returns due to personal preference or a change of mind, the customer is responsible for return shipping costs.